Privacy & Personal Information
POPIA Privacy Policy
Swiftpro Media and Print (Pty) Ltd respects your privacy and is committed to protecting personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
1. Purpose of this policy
This policy explains how Swiftpro collects, uses, stores, shares and protects personal information when you use our website, contact us, request a quotation, register for the Client Portal, place an order, approve artwork or proofs, make a payment, subscribe to communications, or otherwise do business with us.
2. Personal information we may collect
- Name, surname and job title.
- Company or organisation details.
- Email address, telephone number and other contact information.
- Billing, delivery and business address information.
- Quotation, order, invoice, payment and transaction information.
- Artwork, documents, proofs, project files and information supplied for production.
- Client Portal account and communication information.
- Website usage, device, browser, IP address and cookie information where applicable.
- Any other information you voluntarily provide to Swiftpro.
3. How we use personal information
We process personal information only where there is a lawful and reasonable purpose. This may include responding to enquiries, preparing quotations, managing client accounts, processing orders and payments, producing printed or branded work, developing websites or software, delivering goods, providing support, maintaining business and accounting records, improving our services, protecting our systems, and meeting legal or regulatory obligations.
4. Sharing of information
Swiftpro does not sell personal information. Information may be shared with employees, authorised service providers, production partners, couriers, payment providers, hosting or technology providers, professional advisers, or authorities where reasonably necessary to provide our services or comply with the law. We require appropriate confidentiality and security where third parties process information on our behalf.
5. Security and storage
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Personal information is retained only for as long as reasonably required for the purpose for which it was collected, for legitimate business requirements, or for periods required by law.
6. Cookies and website information
Our website may use essential cookies and similar technologies to operate correctly, maintain sessions, remember preferences, improve website performance and understand website usage. Where non-essential cookies are used, appropriate choices or notices should be provided where required.
7. Direct marketing
Where Swiftpro sends marketing communications, we will process contact information in accordance with applicable POPIA requirements. You may ask us to stop sending direct marketing communications at any time.
8. Your rights
Subject to POPIA, you may request access to personal information we hold about you, ask for inaccurate information to be corrected or updated, request deletion where legally appropriate, object to certain processing, or withdraw consent where processing is based on consent.
9. Contact Swiftpro
For privacy questions, requests or concerns, contact Swiftpro Media and Print (Pty) Ltd using the contact details published on our Contact page. Please identify your request as a POPIA or privacy enquiry so that it can be directed appropriately.
10. Complaints to the Information Regulator
If you believe your personal information has been processed contrary to POPIA, you may lodge a complaint with the Information Regulator (South Africa). Current contact details and complaint services are available from the Information Regulator’s official website.
11. Updates to this policy
Swiftpro may update this policy when our services, systems, legal obligations or privacy practices change. The current version published on this website will apply.
Last updated: August 2026.